Why choose Azure-Travel.com for bookings?
Azure-Travel.com is a European online tour operator accredited by EOT, IATA and PCI DSS, offering modern, fast and secure solutions for organizing holidays or business trips. Our intuitive platform allows you to book quickly, pay securely, and receive constant support. Travel stress-free with a trusted partner.

What makes Azure-Travel.com different from other online travel agencies?
✔️ Transparent pricing policy: No hidden fees.
✔️ Advanced digital system: Fast, secure and compatible with all devices.
✔️ Variety of offers: Hotels, MICE, business travel, and more.
✔️ 24/7 support: Real help, not chatbots.
✔️ Commitment to sustainable tourism.

How to create an account on Azure-Travel.com?
Go to the homepage and click "Login" → "Register". Fill in the required fields and confirm via email. After registration, you will have full access to bookings, payments, and personalized support.

How to book a holiday online?
Use the search bar on the homepage, enter your destination, dates, number of people, and ages of children. Click "Search" and follow the steps to complete the booking.

What payment methods are accepted?
We accept:
✔️ Credit/debit cards (Visa, Mastercard, Maestro)
✔️ Bank transfer (for refundable rates)
✔️ Secure payments directly from your personal account.
Non-refundable rates must be paid in full at the time of booking.
Attention! We do not send banking details via email or any other communication method.

How to modify a booking?
Log into your account, open the booking, and submit a Modification Request. If the tab Modification Request is not available, just send us a message directly from the booking. 

There may be fare differences or additional charges depending on the provider’s policy and administrative change fees. Booking, Changes and Cancellation conditions can be found here.

How to contact the Azure Travel team?
✔️ Message from your personal account
✔️ Email: customer.service@azure-travel.com
✔️ Phone/WhatsApp: +30 694 492 4412 (Mon–Fri: 09:00–18:00, Greece time)
In case of emergency, the line is also available outside these hours.

What if the services at the destination do not match expectations?
Contact us immediately via WhatsApp or email. We will do our best to resolve the issue promptly. Please include supporting evidence (photos, messages, etc.) to help speed up the resolution.
Ways to contact Azure-Travel.com:
✔️ Message from your personal account
✔️ Email: customer.service@azure-travel.com
✔️ Phone/WhatsApp: +30 694 492 4412 (Mon–Fri: 09:00–18:00, Greece time)
In case of emergency, the line is also available outside these hours.

How to submit a complaint after returning from holiday?
Send a detailed email to: customer.service@azure-travel.com
We will respond as soon as possible, in accordance with applicable regulations.

What should I check before departure?
✔️ Booking confirmation
✔️ Flight and accommodation details
✔️ Valid passport, visa (if required)
✔️ Baggage in accordance with paid fare
✔️ Valid travel insurance
✔️ Personal medication
✔️ Travel alerts from authorities

Do I need to print the travel documents?
No. All documents are available electronically in your personal account and can be presented digitally.

What should I know about passport, visa and local taxes?
Check visa requirements for your destination country.
The passport must be valid for at least 3–6 months depending on the country.
Some countries require visa or tourism tax payments upon entry — please check with the consulate of the destination country before travel.

Is travel medical insurance mandatory?
Yes, it is recommended and mandatory in some countries. Insurance protects you in case of medical emergencies.

How will I be informed about changes to my booking?
All updates will be sent via:
✔️ Personal account
✔️ Email
✔️ Phone call (if necessary)
Make sure your contact details in your personal account are correct.

What are the hotel check-in rules and what is the local tax?
Check-in: after 14:00
Check-out: until 12:00
Early check-in/late check-out may incur extra charges.
Local taxes vary depending on the country and must be paid by travelers at the reception desk.

What are the booking and cancellation conditions?
Cancellation conditions vary depending on the rate. Please check the specific policy for each order while booking.  Azure Travel IKE's terms and Conditions please check here.

What does the privacy policy include?
Our policy explains how we collect, store and protect your personal data. Please read it here.